One of our Complementary Support clients is a multinational mobile telephony provider offering global mobile services to customers throughout several countries. The client’s business does not permit any downtime in their IT infrastructure as they must be available to their customers at all times.
London Data has been commissioned to provide complementary support to the client’s offices in London hosting among other things a multi-lingual support centre operating 24/7.
In the past, London Data has worked closely with the client’s in-house IT support on upgrading and developing their infrastructure and ensuring stability in their system while eliminating errors that can lead to downtime.
The latest solution we have provided is an enterprise class backup solution as part of a comprehensive Disaster Recovery plan. This state of the art solution ensures both an on-site backup of all servers and an off-site full backup of the on-site backup.
This backs up not only the usual emails, files and folders but also programmes, suites and even the operating system. This provides a fully operational backup that in case of any incident can be re-setup at any office space, and everyone will be able to return to their work within the hour. In addition, this solution enables granular data retrieval in case of a user accidentally deletes overwrites or alters a file, email or database record. The backup will store 10 versions of any given document and each can be selected and restored into the original location in minutes.
These precautions will protect the client from any damaging downtime even in case of a major, medium or minor disaster, and give the employees a safety net for their data ensuring optimum operability for this busy telephony provider.
